It is 1 star only because there is not a ZERO star option. Beware of bait and switch tactics for property listings. They advertise cancellation policies of 100% refund up to a set date but the contract they send you after booking is different than that. Very rude customer service as well. I tried to speak with someone on the phone and they just randomly put me on hold mid sentence multiple times with no response or warning. They had zero interest in discussing any issues. I would NEVER book with this company again.

March 28, 2022 I rented a condo for 4 days at the Paki Maui for a destination wedding. Upon arrival at 18:00, the condo was a shambles, it was not cleaned or COVID compliant. The bed striped with dirty underwear at the head of the bed. My wife and I spent the next several hours making multiple phone calls to Chase n' Rainbows. The person we spoke with was less than helpful; several calls later we still did not have a clear answer on a plan to correct the problem. Our first indication that the problem was being addressed was when a housekeeper arrived after 20:00 and it would take a couple of hours to adequately clean the place. We had to book alternate accommodations that were a one hour drive away. We missed out on dinner with our family that night. In the mourning we spoke with Chases n' Rainbows who said she would forward our complaint to management. We heard nothing for the next 4 days. All communications have been initiated by us with no attempt by Chase n' Rainbows to resolve provide a refund or ANY form of compensation. We did finally receive a refund for the alternative room for the night following multiple phone calls, emails and registered letter. There was no consideration for the family events we missed, the hour drive each way to a hotel room for the night or missing out on the first day of four in beautiful Maui. Buyer beware. There is NO communication, consideration or attempt at problem resolution.